Orders and Returns

This is Carpet Tile Wholesale’s Orders and Returns Policy to which all online purchases are subject. By using this site you agree to be bound by this Policy but it does not affect your statutory rights.

Ordering Goods

Our online store can only accept orders from holders of credit or debit cards registered to addresses in the UK and originating from and for delivery to those addresses.

Carpet Tile Wholesale will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and for that acceptance to have been effectively communicated to you.

The only language in which the contract can be concluded is English.

Payment

We accept payment by most major credit or debit cards registered to addresses in the UK.

Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Colours and Specifications

Representations of colour online are as accurate as photographic and electronic processes will allow but the colours can be affected by the calibrationof different output devices, monitors and screens.

Samples of all our products are always available and we strongly recommend that you ask for a sample for confirmation as we cannot be held responsible for a wrong colour choice being made.

Returns Policy and Our 365 Day Satisfaction Guarantee

If you need to return your carpet tiles to us, you must contact

Carpet Tile Wholesale in the first instance by email at sales@carpettilewholesale.co.uk or telephone us on 0115 940 4454. We will issue a Returns Authorisation and cannot accept any carpet tiles or issue any refunds without one.

We offer this servicewithin 365 days of you receiving your carpet tiles but unless the carpet tiles were damaged upon delivery to you, we will have to charge a re-stocking fee of 20% plus the full delivery and collection charges.

You must notify us of any damages or shortages within 7 days as we cannot accept any damaged returns after that initial 7-day period.

If the product has already been dispatched, double delivery charges will have to be charged because the carriers will have to deliver to you and then return the goods to us. This amount will be deducted from the refund value.

If you are genuinely not satisfied with the carpet tiles that you have chosen, please do get in touch and we will do our very best to rectify the situation to your complete satisfaction.

Should the carpet tiles you receive not be the ones you ordered, then of course, the correct items will be sent out to you as soon as possible or a full refund offered.

However, if you have already installed your carpet tiles then we are sorry to say that we won’t be able to offer you a refund.

Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website or if you have any queries or comments relating to an order placed online, please either telephone us on 0115 940 4454, email us at sales@carpettilewholesale.co.uk or write to us at Carpet Tile Wholesale, 27 Forester Street, Netherfield, Nottingham, NG4 2LJ, and we will do everything we can to put things right as soon as possible.

Subject Access Notice

You are entitled to a copy of the information we hold about you. If you would like a copy of your information, please write to us at the address below and we will let you have a copy as soon as we can. Please note that there may be a charge of £10 for this service.

Carpet Tile Wholesale
27 Forester Street
Netherfield
Nottingham
​NG4 2LJ

Changes To This Policy

We have the discretion to update this policy at any time. We encourage our customers to check this page for any changes and to stay informed about our Orders and Returns Policy. We ask you to acknowledge and agree that it is your responsibility to review this Policy periodically and to stay aware of any changes. To make it easy for you to do this, we will make sure we amend the revised date at the bottom of the page should any changes be made.

This policy was last amended on 25th October 2018