Order online or call 0115 940 4454

Orders and Returns

This is Carpet Tile Wholesale’s Orders and Returns policy to which all online purchases are subject. We reserve the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by this Policy but it does not affect your statutory rights.

Ordering Goods

Our online store can only accept orders from holders of credit or debit cards registered at U.K - addresses and originating from and for delivery to U.K. addresses. 

Carpet Tile Wholesale will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order.

No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you.

The only language in which the contract can be concluded is English. Carpet Tile Wholesale will retain details of your order in our databases and these details can be made available on request. Please email us at sales@carpettilewholesale.co.uk


We accept payment by most major credit or debit cards registered at U.K. addresses.

Please ensure that the expiry date of your credit/debit card is after the anticipated despatch date of your order. Payment will be debited from your account just before the despatch of your goods, and if your payment card has expired, we will be unable to take payment and fulfil your order.

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Complaints and Queries

If you are not happy with any aspect of our online service, discover a fault with our website, or if you have any queries or comments relating to an order placed online, please either email us at sales@carpettilewholesale.co.uk or telephone us on 0115 940 4454, or write to Carpet Tile Wholesale, 27 Forester Street, Netherfield, Nottingham, NG4 2LJ, and we will do everything we can to help you.

Colours and Specifications

Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.

Samples of all our products are available and we, therefore, strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made.

Returns Policy and Our Unique 20 Day Satisfaction Guarantee

If you need to return your carpet tiles to us, you must contact

Carpet Tile Wholesale either by email at sales@carpettilewholesale.co.uk or telephone 0115 940 4454. We will issue a Returns Authorisation and unfortunately, we cannot accept any carpet tiles or issue any refunds without a Returns Authorisation. Please remember that we can only offer this service within 20 days of you receiving your carpet tiles.

Unless the carpet tiles were damaged upon delivery to you, we will charge a re-stocking fee of 20% plus full delivery and collection charge.

If the product has already been dispatched, double delivery charges will be imposed as carriers will have to deliver to you and then return the goods to us. This amount will be deducted from the refund value.

If you are genuinely not satisfied with the carpet tiles that have been sent to you, please get in touch and we will do our best to rectify the situation to your complete satisfaction.

If the carpet tiles have been installed, then we are very sorry but we won’t be able to offer you a refund.

If the carpet tiles you receive are not what you ordered, then of course, the correct items will be sent out to you as soon as possible or a full refund offered.